facebook play-alt chevron-thin-right chevron-thin-left cancel location info chevron-thin-down star-full help-with-circle calendar images mail whatsapp directions_car directions_bike train directions_walk directions_bus close spinner11

Cookies Policy

Cookies Policy

Society of London Theatre (SOLT) is a company registered in England and Wales (company number: 527227) whose registered office is at 32 Rose Street, London, WC2E 9ET (“SOLT”).

UK Theatre Association is a company registered in England and Wales (company number: 00323204) whose registered office is at 32 Rose Street, London, WC2E 9ET (“UK Theatre”).

By accessing and using the Theatre Support website (TheatreSupport.info) you are agreeing to the use of “cookies” and similar technologies by SOLT and UK Theatre. Please read the information below as it explains what cookies are and how we use cookies on the Theatre Support website. Please also read our Privacy Policy  to see how we use your information. We may update this Cookie Usage Policy from time to time so please do revisit this page.

What are cookies?

A cookie is a small file of letters and numbers that is downloaded on to your computer or any other device used to visit a website (eg a mobile phone). Cookies are used by many websites to enable the website to work efficiently and to distinguish you from other users in order to improve your browsing experience. For example, cookies can remember your preferences so you do not have to input the same data each time you visit a website, record what you have put in your shopping basket, and count the number of people viewing a website to analyse whether the website is being used or whether the content needs to be updated.

How do we use cookies?

We use:

  • Performance cookies which let us know how visitors use the website so that we can continue to improve the website for those using it, eg which pages are most popular and which features are no longer relevant to visitors. These cookies do not collect personal information so you cannot be identified by the information collected. These cookies are operated by a third party on our behalf.

List of cookies we use

Cookie names Further information
_ga This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
_gid This cookie name is asssociated with Google Universal Analytics. It stores and update a unique value for each page visited.
_gali This cookie is used to identify usrs of the website.

Third party cookies

There are no other third party cookies currently used on the SOLT website but we may allow other third parties to deploy cookies in the future in order to gather information about users so they can tailor their advertising for you, provide you with relevant information based on your interests, and provide specific services to you. For example third parties may generate banner adverts for low cost car parking in the West End pre- and post- shows, list adverts for theatre productions in London, personalise your social media profiles with tailored features, enable you to view YouTube videos, and be alerted to similar types of music videos. These third party cookies may have the capability to track your browsing across different websites. We would not control the dissemination of these cookies. You should check the third party websites for more information about these cookies.

When do our cookies expire?

The lifespan of the cookies we set on the SOLT website ranges from the duration of your current session on the Theatre Support website upto to 2 years.

Blocking cookies

You can adjust your browser settings to block most cookies. The “help” function on your browser should explain how to do this. However, please be aware that if you block all cookies you may not be able to access all of the features on the SOLT website and may experience reduced functionality when using certain parts of the SOLT website.

Additional information

You can find out more about cookies, including how to disable, enable or delete them, at the following websites: 

Contact details

If you have any questions about our Cookie Usage Policy or complaints please contact us at:

By Post:

32 Rose Street

London

WC2E 9ET

By Email: enquiries@soltukt.co.uk

Policy last updated: 16 March 2020

 

Due to the current pandemic various venues and productions are making announcements for their individual shows. Please bear with us as we try to keep this page as up to date as possible. If you find a mistake, please let us know by emailing enquiries@soltukt.co.uk. If you click through to seat selection (where you'll see either best available or a seating plan), you will be seeing the most up-to-date prices. If this differs from what we've written on the calendar, please bear with us, as those prices will update soon.

We now sell our famous TKTS Booth discounts online here at Official London Theatre.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us.

We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime stay safe and healthy.

For more than 40 years, TKTS was our on-the-day theatre ticket box office in Leicester Square. Currently closed due to the current situation, we are now selling our great last minute seats and prices online. Click here to learn more.

While theatres are currently closed, various venues and productions are making announcements for their individual shows, including cancellations and rescheduled performances. Please check with the individual shows for details.